1-Information We Collect

We may collect personal information that you voluntarily provide, including:

Full name

Email address

Telephone number

Residential or postal address

Passport information (where required for travel arrangements)

Nationality and date of birth

Emergency contact details

Travel preferences and special requests

Payment and billing information

Any other information necessary to process your booking

We may also collect non-personal information such as your IP address, browser type, device information, and website usage statistics to improve our website and services.

2-How We Use Your Information

Your information is used to:

Process and manage your travel bookings

Confirm reservations and issue travel documents

Arrange accommodation, transport, tours, and activities

Respond to enquiries and customer support requests

Communicate important travel updates

Improve our website, products, and customer experience

Comply with legal and regulatory requirements

Send promotional offers or newsletters, where you have chosen to receive them

3-Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

Your information may be shared only with trusted third parties when necessary to provide your travel services, including:

Hotels and lodges

Airlines

Tour operators

Transport providers

National parks and conservation authorities

Government or immigration authorities where legally required

Payment service providers

All service providers are expected to handle your information responsibly and only for the purposes of delivering the requested services.

4-Data Security

Rata Travel Services takes reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we strive to keep your information secure, no online system or method of electronic transmission can be guaranteed to be completely secure.

5-Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and remember your preferences.

You may choose to disable cookies through your browser settings; however, doing so may affect certain features of the website.

6-Your Rights

You have the right to:

Request access to the personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of your personal information where legally permitted.

Withdraw your consent to receive marketing communications at any time.

Requests relating to your personal information may be submitted using the contact details provided below.

7-Third-Party Websites

Our website may contain links to third-party websites. Rata Travel Services is not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing any personal information.

8-Children’s Privacy

Our services are intended for travellers of all ages; however, personal information relating to children under the age of 18 is collected only when necessary to arrange travel bookings and only with the consent of a parent or legal guardian.

9-Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be published on this page with the revised effective date.

10-Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Rata Travel Services

Kasane, Botswana

Email: info@ratatravelservices.com

Website: www.ratatravelservices.com